Dog lead
A traditional dog lead made from 2 cm wide, hard wearing leather with a solid brass clip. Available in a range of lengths, leathers and threads and with the option to personalise.
Standard lead length: 36"
If you would like a different length or width of lead, or to add a ring in the handle to allow clipping together, do get in touch using the contact form and I will be pleased to help at no extra cost.
RETURNS & REFUNDS
I am confident that you will be thrilled with your purchase from Red Bike Leatherworks, but if something is not quite right, please read the information below to rectify the situation.
I offer a full refund for items returned in their original condition within 14 days of purchase. *Intialled and personalised items will not be refunded unless faulty.
If you have changed your mind, send an email within 10 days of delivery to jess@redbikeleatherworks.co.uk stating that you are returning the item. Any items returned must be unworn and in a saleable condition: any items not returned in a new condition will not be refunded. Keep the item in its original packaging, making sure it can’t be damaged in transit, and send it back via a tracked service, to the address we will provide. The customer will pay the cost of returning the item to us. Refunds will be for the cost of the item excluding shipping costs and will be credited to the original payment method.
If the item is faulty, send an email to the above address within a reasonable timeframe, including a photo of the fault. In most cases a full refund or exchange will be offered. If there is a problem, the item must be returned to Red Bike Leatherworks within 14 days of being flagged. The cost of postage both to and from the customer will be refunded in cases of faulty items.
It is your statutory duty to take reasonable care of the goods until they are returned. We recommend using an insured method of postage for returns as loss or damage of the goods while in transit may mean that we are unable to offer a full refund. The goods must be securely wrapped, preferably in the original packaging.
SHIPPING
UK Delivery
Smaller items will be sent via Royal Mail First Class®
Larger items will be sent via Royal Mail Tracked®
International Delivery
If you are an international customer, do let me know on first contact and I will price shipping accordingly using Royal Mail International Tracked and Signed® services.
Please note: I am not responsible for customs charges and will declare the full value of the product on posting
Collection in Person
You are also welcome to collect your item from the RBL workshop near Saffron Walden, Essex. If you wish to do this, get in touch and I will give you directions.